Do I have to but another sim card?

Atsabaab

Hello,

i had forgotten to pay my bill, so my phone was disconnected.

i paid the bill, but it keeps saying I have to buy an add on. I bought one for texting.

do i have to get another sim card?

help! 😅

Olic

No. You should be able to reactivate your line on the same card.

And, you should not have to buy add on.. Are you sure that your service is fully reactivated on the Fizz end? They confirm it?

if so, iwould contact the support...

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

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