VoLTE SIM card not yet received

Warren L. #31784
Warren L. #31784 Posts: 9
edited September 22 in Phones

Hi,

I got the email from Fizz saying to order my VoLTE sim card, and that it would arrive? ship? within two weeks.

I placed the other over 3 business weeks ago and still have not received anything. Is this just slow processing or could there be another reason?

Thanks!

Best Answer

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    Answer ✓

    Hi

    Several people on the forum have reported the same issue. Here is what Fizz suggests...

    In order to fix this situation, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.

    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    In regards to the "bug" described, the SIM card appears in your transaction history with the "0" amount, however, the delivery is done by a different company. There is no tracking number on the order because another company is delivering the free SIM cards.

    Also, your services will not be impacted if you do not change the SIM card. You will still be able to use them normally. 

    If you order the SIM card normally, you will see the order in your Order History and have access to the tracking number. 

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