I added usa and

Joey5518
Joey5518 Posts: 11
edited September 19 in About my account

I added USA and I cannot get through to my person.It says your call cannot go through please call again later. Now it wants me to buy an add on.

What is going on?

Best Answer

Answers

  • Olic
    Olic Posts: 771

    You try to call in USA from Canada?

    You dial 1+area code...?

    Did you change your coverage to add the USA or did you make an add-on? When?

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,358

    Hi

    If you are currently in the USA, there are two methods for using your phone in the United States.

    1. Change your plan to include US coverage. Note that you must change your plan and the change will take effect on your renewal date - https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    2. Purchase a travel add-on. The data will be immediately available. More information on this option here - https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

    There are separate add-ons for each service (data, texts,...).


    Know that officially at the moment, Fizz does not support calls or texts when you are in the United States.

    Please be advised. As of July 2022, only the LTE data network will be available in the United States. You will not be able to make or receive calls and text messages. 

    Data coverage will not be affected. 

    Source: https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work


    For USA, the 3G component has been removed, so you will not be able to make/receive calls or send/receive SMS, but you can try switching your phone to 2G network mode as these calls work in some areas of the USA.

    Some customers have reported that calls/texts are still functional while they are in the US. So it does appear to be working in some areas like where 2G or 3G network remain available.

    As for coverage, the mobile data continues to work in the United States.

  • I am in Montreal. I added USA. It was active on Sept 12.

    On Wednesday I got this Action required: Your current plan did not allow you to complete this call. Please buy an Add-On  https://fizz.ca/s/15/en/10664135/

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,358

    Hi

    Please check the add-on on your Fizz account to ensure it remains active and that there are minutes remaining.

  • I did not buy an add on I bought USA.


    Data 1 GB | Minutes Unlimited | Texts Unlimited | Coverage Canada + USA | Visual Voicemail Yes

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,358

    By the way, did you purchase the USA travel add-on? This one is for use while one is in the USA.

    I think you want to use the plan add-on for international calls to USA. Did you purchase this one?

  • Olic
    Olic Posts: 771

    So, Did you take a package with coverage that includes the Canada and United States? Is that what you see in your Fizz customer area? Are you sure the activation is on the 12th? This is not the maximum date you should order it?

    Is so, you will have to contact Fizz direcly :(

    To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

    You can also use :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,358

    If you changed your plan, this will work too. However the change is not effective immediately. For plan changes, you must wait until your plan renews.

  • It is not internationalal it is USA

    Data 1 GB | Minutes Unlimited | Texts Unlimited | Coverage Canada + USA | Visual Voicemail Yes

    It says coverage USA. It says minutes unlimited.

  • It was renewed on the 12th of sept. It has to be active.

    Could be the person I am calling but I am not sure.

    I wish I had a test number

  • Olic
    Olic Posts: 771

    You can try to call : (202) 526-8760

    It's an automatic system of Home Depot that answer...

  • Olic
    Olic Posts: 771

    If it's not working, you will have to chat with the support!

    To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.


    You can also use :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

  • ah727
    ah727 Posts: 614

    @Joey5518

    If you subscribed to the Canada + USA plan, you should see your plan is activated by going to your account: OVERVIEW>> MANAGE.

    That said you can call a landphone in the USA free of charge, I do it all the time. If you call a smartphone that doesn't have a voicemail, and isn't connected to the mobile network because his VoLTE doesn't work, I wonder if you we get any confirmation that the call works. I'm not sure.

This discussion has been closed.