Problems with activating the SIM card
Hello, I am trying to activate my sim card and transfer my old phone number. However, my old phone number is in the area code of Vancouver. Does that mean I cannot transfer this phone number? I tried to get a new number too but it says no new number available. Can anyone please help me solve this problem? Thanks!!
Best Answer
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@jjjason Hi, it is not possible for your phone number, there is:
- Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred.
- Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred. This page can help you for more details: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
And this page for help:https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number?check_logged_in=1
You can contact Fizz customer service too. Go to: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble with a question mark, you can chat with support. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/
Private message on Twitter: https://mobile.twitter.com/fizz_ca
WhatsApp: (438) 393-5814
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