Fizz SIM card delivery

Ale_200810

Hello, it will be 3 weeks tomorrow since I ordered my FREE VoLTE compatible SIM card and I don’t have any status on the order. Am I the only one to have this issue?

thanks!

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2636799/fizz-sim-card-delivery

Hi

Several people on the forum have reported the same issue. Here is what Fizz suggests...

In order to fix this situation, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

In regards to the "bug" described, the SIM card appears in your transaction history with the "0" amount, however, the delivery is done by a different company. There is no tracking number on the order because another company is delivering the free SIM cards.

Also, your services will not be impacted if you do not change the SIM card. You will still be able to use them normally. 

If you order the SIM card normally, you will see the order in your Order History and have access to the tracking number. 

Ale_200810

I’ll give it a try!

thanks!