I want to chat with a real human at Fizz to solve a problem that the forum doesn't solve.

annoyedbyphone

I want to chat with a real human at Fizz to solve a problem that the forum doesn't solve. Fizz says to ''click the ? at the right'' if you don't find an answer to your problem. I cannot find the ''?'' they mention. Where is it? Thanks. (This is driving me crazy!!! not how I had planned to pend my morning!)

Mamie

@annoyedbyphone

You can contact Fizz customer service. Go to: https://fizz.ca/en/faq/resolving-issues

and simply scroll down until you see the green bubble with a question mark, you can chat with support.

You can also use Facebook: https://www.facebook.com/fizzca/

Private message on Twitter: https://mobile.twitter.com/fizz_ca

WhatsApp: (438) 393-5814

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2636792/i-want-to-chat-with-a-real-human-at-fizz-to-solve-a-problem-that-the-forum-doesnt-solve

Hi

Make sure you are one of the FAQ help pages, like https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

If needd, scroll down a bit. The green bubble appears on the bottom right.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

PF_Ref_D2U9A

If any issues, I suggest to try clearing your browser cache, reboot your device and retry in private mode.

Contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

The "❔" not visible or does nothing? Make sure…

• you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
• you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
• you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
• no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
• try in incognito mode
• JavaScript is enabled
• no VPN disables the rendering, some have ad blockers
• to empty your cache
• to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
• to try on another device (mobile, laptop, tablet)