I want to chat with a real human at Fizz to solve a problem that the forum doesn't solve.

annoyedbyphone
annoyedbyphone Posts: 4
edited September 2022 in My Mobile

I want to chat with a real human at Fizz to solve a problem that the forum doesn't solve. Fizz says to ''click the ? at the right'' if you don't find an answer to your problem. I cannot find the ''?'' they mention. Where is it? Thanks. (This is driving me crazy!!! not how I had planned to pend my morning!)

Best Answer

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,951

    Hi

    Make sure you are one of the FAQ help pages, like https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    If needd, scroll down a bit. The green bubble appears on the bottom right.

    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,951

    If any issues, I suggest to try clearing your browser cache, reboot your device and retry in private mode.

    Contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    The "❔" not visible or does nothing? Make sure…

    • you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
    • you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • try in incognito mode
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)


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