Question concerned about my rewards program.

Nicole W.
Nicole W. Posts: 1
edited September 17 in About my account

I activated my new sim card before the 15th of Sept but I still have not received five My Rewards perks of 1 GB as the email mentioned. Please follow up on my case. Thanks

Best Answer

  • Olic
    Olic Posts: 771
    Answer ✓

    According to the footnote of the message, you will receive these perks within 60 days 😊

    Order your new SIM card now because by activating it by Month day, 2022, five My Rewards gifts of 1 GB each will be deposited in your account*

    * The owner of the account associated with a mobile plan covered by this email who changes their current SIM card to a VoLTE compatible SIM card before the date mentioned in this email will receive five (5) My Rewards gifts of 1 GB each within 60 days following this change. An owner can receive a bundle of five (5) My Rewards gifts of 1 GB each for each mobile plan for which a SIM card change is required. The account owner will be notified by email at the time of deposit. These My Rewards gifts will then be available for 60 days, after which time the five (5) My Rewards gifts of 1GB each will expire. My Rewards gifts are non-redeemable and non-transferable.

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