Modem doesn't work, only the "power" light is on

DaveRob
DaveRob Posts: 1 ✭✭
in Internet

as the title said, only the Power lights in on and there is no wifi, nor ethernet. what do I do to fix this?

I tried to unplug everything, tried the "reset" button, nothing seems to work

Answers

  • Mamie
    Mamie Posts: 1,784 ✭✭

    Hi @DaveRob,

    In the Neuville sector there were problems this morning and Fizz put a lot of effort into correcting the situation. If not,

    Have you tried restarting your modem?

    Remove the power cable from the back Wait 15-20 seconds

    Reconnect your cable to the modem

    Wait 3-4 minutes for the modem to restart and be functional.

    Have you tried plugging a device directly into the modem to see if the internet is working?

    You can find more details at this page: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    After trying different tricks, and if your problem persists, you can contact Fizz customer service. Go to: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble with a question mark, you can chat with support. Chat is still the fastest way.

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