I just got my new modem. I don’t know where to plug the coaxial cable. I only se ether plugs for the phone . This is a new place I’m staying at. Idk how to reach someone to speak to them.
I had the same problem. I would speak to the landlord and ask Fizz rep what to do. See if your landlord can get a tehnician to come and install the cable and outlet at your place or if he gives you permision to call one. What happens usually (but I don't know in your situation) is that sometimes when a building/house is renovated the socket get drywalled so you can't see it no more nor know where it should be. Also sometimes can be behind furniture and your landlord might know where it's located. That is what I would do. I do not know your situation in particular therefore I can't advice you on what to do.
Check this https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Here is a picture where to plug the coax cable behind the modem.
If it is to complicated to you, you can chat with an agent. You can chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. https://fizz.ca/en/support#gsc.tab=0
I know where to put in the modem but where does the other end go?
I don’t have an outlet if that’s what’s needed..
Thank you so much , it’s a new place that I move into and everything got painted over
ive got an appointment in 2 weeks though because the tech did not come into verify everything first!
thank you all for your help☺️