Can't connect to Fizz Wifi app

Zoé V.

I enter the correct password. I sign in and it immediately ask me to reconnect. It's a never ending loop. I deleted and reinstalled the app. Issue still happening. What's going on?

Screenshot_20220903-130537.png

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2636252/cant-connect-to-fizz-wifi-app

Hi

Make sure you have the right password. Do you have any letters that look alike such as 'i', 'l', '0', 'o' etc....

If your password has changed, you can perform a factory reset of the modem. After such reset, the password will be the default one displayed on the back on the modem.

To retry the app correctly, be sure to delete the app as well as the app cache before attempting to reinstall the app,

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Olic

I dont have a verry good sugestion, but, you an try to clean the cache of the application. If it's not working, you can try to uninstall your app and reinstall it...