I have no cell signal for 819-***-****I received and install a 5G SIM card

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firefighter
firefighter Posts: 1 ✭✭
edited September 2022 in My Mobile

I have no cell signal on my iPhone 8 se at 8************

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  • Mataze
    Mataze Posts: 2,070 ✭✭
    Answer ✓
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    Hi,
    Make sure to activate your new SIM card. Here's How to replace a Fizz SIM card. 

     1) Log into your account and order a new Fizz SIM card. 

     How to order a SIM card 

     

    Having issues connecting to your account? 


    Right this way for some troubleshooting. 

      2) Activate your new SIM card by associating it with your Fizz plan.  

     

    The steps to follow to change your SIM card automatically succeed one another in your Fizz account. Click here to start. 

    Or, log in and go under > My plans > Manage plan > Change SIM card. 

    Follow the on-screen instructions and when required, enter the activation code of your new SIM card.  

     Important: Once the new card is activated, the old one currently associated with your plan will be automatically deactivated.

     3) Wait for a quick moment. 

     Once the steps in your account completed, watch the top of your phone’s screen. When it switches to network search, that’s your cue: your current SIM card is deactivated and the new one is activated. 

     4) Insert your freshly activated SIM card into your phone. It is now associated with your Fizz plan.  

    1. Insert a small paperclip into the SIM tray pinhole. 
    2. Apply pressure until the tray pops open. 
    3. Pull the tray out and remove the SIM card. 
    4. Put your new SIM card in the tray, and put the tray back in place. 
    5. Restart your phone. 

     Good to know: 

    • A SIM card is detachable in three different formats (mini, micro and nano). Make sure to insert the correct SIM card format for your phone. If you detach the wrong format, don’t worry — the Fizz SIM card can be “reattached” in the right format.  
    • Insert your SIM card the right way around to allow the connectors on the card to establish contact with your phone. 

     5) Check that everything is set. 

     

    Call your BFF. Text your cousin. Send a pic of your cat. Make a web search. If in doubt, visit https://fizz.ca/en/faq/how-test-my-fizz-line  

     6) Need to replace your SIM card which is already activated and associated with your plan?

    Did you get a message saying "The code you entered has already been assigned to a member" ? If so, try again in two hours. The system had a little glitch, but everything will be fine the second time around. In the meantime, keep your current SIM card in your phone. If it's still not working after two hours, please contact customer service.


    https://fizz.ca/en/faq/why-volte-important

    https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mobile-plan

Answers

  • Olic
    Olic Posts: 822 ✭✭
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    It's not a 5g SIM, but a VoLTE SIM ;)

    This is a public forum, you should not post your phone number here. Also, your problem has been quite common for a week, every day there are several people who report having this problem. The only solution is to speak with Fizz support. But, they are overwhelmed with all the cases, you will have to be patient.

    To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

    You can also use :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

  • BEBE
    BEBE Posts: 129 ✭✭
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    1. check the way you inserted the sim in the phone
    2. check and select network manually
    3. select fizz or fizz.ext network from the list
    4. check network menu type to be at least 3G (or 4G/Lte or 5G). But dont select 2G
    5. restart phone
    6. if nothing is working check sim with other phone

    Hope your Iphone is not locked in other network.

    Tell us what happen please.

    Good Luck !

  • BEBE
    BEBE Posts: 129 ✭✭
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    oh yeah, rocket science guys. The Sim has to be activated ! 1st thing. Even before inserting in the phone.


    Cheers

  • BEBE
    BEBE Posts: 129 ✭✭
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    any update ? is it working? everything good ?

This discussion has been closed.