DATA CONSUMING IS HIGH AND MAKES NO SENSE
I have paid at leas 150$ this month in "ADD ONS" To the date since i got the new sim card, this makes NO SENSE, Since i am always connected to a wifi and i only used for gps... WAITED 2 HOURS two get someone to chat with me in regards this matter but i wasnt able to do so... can someone here can explained to me, ive been with fizz for many years but i particularly feel robed
Answers
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What does your phone's meter say?
https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why
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is not clear this is not what i asked… meaning that i habe NEVER USED my data and gps does not take much used on it… i nedd to speak with someone
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this is the first time in 6 years i have expirience this type of issues, furthermore has a lot to say with the "new changes to the LTE network, i am always using data when i am out from home to use gps how come the consumption of a gps 2gb in less than an hour ? how you guys can explain this ? I NEED A SOLUTION ASAP....
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You don't have to be so aggressive. We are users like you here. We try to help you.
On the page I sent you, there are the steps to access your data counter on your phone. This is the first thing to check. Is the problem on your phone or on Fizz's side. Almost all the times I've seen this type of issue, it was an app on the user's phone.
If you prefer to stubbornly say that it's a Fizz issue without checking anything on your side, well, contact them:
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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Seriously, I pity employees who are forced to deal with people like you.
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turn off Background app refresh especially for any facebook-cr-app
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my data never disappeared..... maybe I was lucky
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