missing messages

Dedee72
Dedee72 Posts: 3 ✭✭
in My Mobile

I keep missing messages I have to remove my sim to get them.....How do I fix this?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭

    Hi @Dedee72

    What phone are you using?

  • Dedee72
    Dedee72 Posts: 3 ✭✭

    It's a google pixel xl

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭
    edited September 2022

    Is your date/time correct?

    This is the first time that I am reading that removing the SIM will allow to receive the SMS

  • Dedee72
    Dedee72 Posts: 3 ✭✭

    yes everything is up to date...i don't notice messages not coming in for a couple of days but then i take out the sim and all my msgs come

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭

    This is a problem for the support, I don't have a clue

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • BEBE
    BEBE Posts: 153 ✭✭

    i would try with a different phone to see if is the same issue.

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