NEW SIM CARD

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Lara
Lara Posts: 1 ✭✭
edited September 2022 in My Mobile

I just followed all instruction for the new sim card and messaging won’t work. What do I do?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited August 2022 Answer ✓
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    Hi @Lara

    are you talking about swapping the SIM for a VoLTE one? If this is the case, it seems to be a common problems this days.

    Some people solved reactivating the old SIM, however, this is not suggested by Fizz support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

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