Travel add-on not working - all settings are Go

tholsa
tholsa Posts: 2 ✭✭
in My Mobile

I'm in Bangladesh and bought a travel add-on - reset the phone. roaming is on. nothing happens when I sit on my iphone's General>About screen so have to assume my APN is up-to-date. Is there any way to force a carrier settings update? I can track down a key to open and re-insert my SIM if that would do it. Please advise ASAP! I'd really appreciate there being an actual Fizz phone number I could call right now, but hoping the forum will be responsive, as the chat and messenger options were both broken so there is literally no direct access to support right now.

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,649 ✭✭
    https://forum.fizz.ca/en/discussion/2635993/travel-add-on-not-working-all-settings-are-go

    Hi

    On your phone, make sure to Install the latest software update.

    • Connect to a Wi-Fi network
    • Download the latest iOS software update

     2. Update the carrier settings.

    • Once the software update is done, your iPhone will offer a carrier settings update. Make sure you accept it.


    If the data does not work - On your iPhone, please go to Settings->Cellular->Network Selection->Uncheck the automatic selection option and choose the 1st Fizz option that appears.

    Then, go to Cellular Data Network and click on Reset Settings.

    Finally, under Cellular Data Options->Voice&Data->Select 3G and then LTE back again.

    After this is done, please restart your phone and test if your Data works. 


    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,649 ✭✭

    Hi

    The chat session with customer service is working.

    I suggest to try clearing your browser cache, reboot your device and retry in private mode.

    Contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    The "❔" not visible or does nothing? Make sure…

    • you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
    • you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • try in incognito mode
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)


  • tholsa
    tholsa Posts: 2 ✭✭

    So my phone was set to automatically select a carrier - in Bangladesh, 'Fizz' does not show up as an option, of course. It was automatically choosing the Banglalink carrier (and had not been working), but then at one point it switched to Grameemphone and I suddenly got WhatsApp notifications coming in - the data was finally working! So I manually selected Grameemphone as the carrier and it's been working no problem since.

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