Replace WiFi router
Hi,
I would like to order a new router as soon as possible.
My WiFi router suddenly stopped working. The only light showing up was the green power light at the top. Then this light started flickering and now no single light shows up. I tried a different outlet but same thing.
Answers
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You should try to contact the support to go over the check list to be sure that it is an hardware problem, it can be a problem with your cable signal. You can check this guide https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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I sent a message on both WhatsApp and Messenger asking to chat with a customer service rep but I haven't heard back in the last 45 minutes... What is the expected wait time before I can chat with someone?
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Alright thanks
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