Constant Internet service interruptions EVERY DAY IT IS DOWN-
Since 2019 I've been enchanted with FIZZ Service, until now! For the past week, EVERY DAY I have to reboot the modem/router! I have NO IDEA what the problem is! Can you help or do I have to get another service? I can't afford to OFF LINE every day! HELP
Answers
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Hi
Can you please let us know the modem's lights status? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Like other electronic equipment restart can helps, sometime. You can disconnect the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the wifi and with the ethernet cable too.
If you can't use interne after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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What do you think I've been doing all of last week?? REBOOTING the router/modem!!!! It STILL goes down! I am sick of it!
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I'll TRY to reach Customer service and get a solution!
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