data does not work in Ontario with canada Coverage
it shows Fizz ext as carrier, calls work fine.
Best Answer
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Hi
You should keep your phone's firmware up to date. It is possible you had those APN settings before and they may have worked when you are connected to Fizz network. However now that you are using Fizz EXT, you will need to update them.
To Resend the network parameters (APN) to your phone (Android)
- Log into your Fizz account and follow this path:
- My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications
- You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS).
- Install these two (2) configurations.
- If a PIN code is required, enter 1234.
If needed, you may also try Manually installing network settings (Android)
Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
Settings → Connections → Mobile networks → Access Point Names → APN
Fizz APN settings are:
- APN: mobile.bm
- MMSC: http://mms.mobile.bm
- MMS proxy: mmsproxy.mobile.bm
- MMS port: 80
- APN type: default,mms,supl
source - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If the issue continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi Michael
You need to activate your roaming in cellular data.
And put network selection in automatic mode in cellular data
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i did toggle data roaming many times, it did not make any difference.
also reboot many times
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And put network selection in automatic mode in cellular data ?
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Michael
Contact Fizz customer service for help by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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i looked at my APN settings, seems old and different than what's in the instructions and portal, (something like media etc.)
that may be the reason, but i thought i had updated it multiple times in the past...
do we have to update it on a regular basis or every time android upgrades?
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" I looked at my APN settings, seems old and different than what's in the instructions and portal, (something like media etc.)"
media.videotron.com...would be Videotron APN
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