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Hi
you can try some of the troubleshooting mentioned in those link
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
At point 3 of the next link Check the status LEDs on your WI-FI modem
This list of the lights of your Wi-Fi modem and the different possible states:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If you still have the problem contact Fizz support for help
Here's how to contact customer service
In status of our services you click on Check out the services
Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.
Chatting is the only fast and efficient method because you interact directly with customer service.
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How can I get support?
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Thanks for the tips!
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