Lost SIM and unable to activate replacement

Pedro B. #17435
Pedro B. #17435 Posts: 1 ✭✭
edited August 2022 in My Mobile

I traveled to Europe and used a local SIM. In the process I lost my fizz SIM card. So I ordered a new SIM and tried to activate it. But it keeps on giving an error message (attached pic).

any idea? It’s becoming frustrating

2ED47ADA-A9AA-413E-B26B-C6585F31B03A.png


Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,444 ✭✭
    Answer ✓
    https://forum.fizz.ca/en/discussion/2635392/lost-sim-and-unable-to-activate-replacement

    Hi

    For this situation, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mobile-plan and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    If the "❔" isn't visible or does nothing, make sure…

    • you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
    • you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • try in incognito mode
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)


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