I am in the States with US plan. I cannot make or receive phone callsPlease help

Leslie1948

Cannot make or receive phone calls

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2635361/i-am-in-the-states-with-us-plan-i-cannot-make-or-receive-phone-callsplease-help

Hi

Fizz officially says that calls and texts while you are in the US are not supported with Fizz mobile.

Please be advised. As of July 2022, only the LTE data network will be available in the United States. You will not be able to make or receive calls and text messages. 

Data coverage will not be affected. 

Source: https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work

For USA, the 3G component has been removed, so you will not be able to make/receive calls or send/receive SMS, but you can try switching your phone to 2G network mode as these calls work in some areas of the USA.

Some customers have reported that calls/texts are still functional while they are in the US. So it does appear to be working in some areas like where 2G or 3G network remain available.

As for coverage, the mobile data continues to work in the United States.

J_L_79471_ref_F77OI

We got email about this earlier in the summer:

"As of July 2022, only the LTE data network will be available in the United States. You will not be able to make or receive calls and text messages"

More details here:

https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work

ah727

@Leslie1948

Try connecting to T-Mobile, if you haven't already done so.

SETTINGS - CONNECTIONS - MOBILE NETWORKS

Type on Network Operators box and launch a network search.

Choose T-Mobile.

T-Mobile may still have 2G or 3G networks available in your area.

Good luck.