Europe coverage
Best Answer
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Hi
For mobile data in Spain, Fizz offers the European travel add-on. You can purchase blocks of 1 GB of data for $5 each. As long as your phone is compatible with the local networks, the travel add-on should work for you - https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
You do not need the new voLTE sim card to use mobile data while travelling.
If you encounter any issues, you can try these steps
Try restarting your phone.
Is your APN is correctly set up? (Android)
Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
Settings → Connections → Mobile networks → Access Point Names → APN
Fizz APN settings are:
- APN: mobile.bm
- MMSC: http://mms.mobile.bm
- MMS proxy: mmsproxy.mobile.bm
- MMS port: 80
- APN type: default,mms,supl
Does the phone choose the right network?
The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
You can also try manually connecting to a specific operator
At any time, you can chat in direct with Fizz customer service
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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