Am I alone stuck with Paybright payments even if phone returned months ago?

Petite_escargot

Hi!

I am trying here to get a little hope before further actions.

I bought a phone that i returned in the 15 days worry free as advertised.

July 6th a ticket was opened because i had no status info. Apparently, something went wrong with the ticket and now its been 1 whole month without any action on the ticket. I chatted with tech, and i received the same answer as the last ans last and last ones.... that i would receive an email when my case is resolved. Of course, my credit card is being billed each month even if i have no phone in my hands... am I alone with this issue ?

Thanks !

Fling

Hi Petite

You can make a complain by going in your account-> settings-> contact forms

And contact Fizz customer service again to open another ticket

contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

Good luck

Petite_escargot

Thanks! I will follow the steps.

Have a good one. Will keep you posted