Switching to VOLTE

Abdell
Abdell Posts: 15 ✭✭
edited August 2022 in My Mobile

I have a sim card without red lightning spark sign. But, at the setting of the phone, I can see Mobile Voice Network Type LTE. Should I change my sim anyway for VOLTE, or I am ready for VOLTE.

Best Answer

  • Mataze
    Mataze Posts: 2,070 ✭✭
    Answer ✓

    Hi @Abdell

    The fact that you have been a long time Fizz user, you don't have the adjusted VOLTE sim card.

    However, according to Fizz, you will receive it eventually before the end of the year.

    "For the other mobile members who currently have a 3G SIM card, Fizz will make sure that each of them gets a FREE VoLTE compatible SIM card. 

    • Each of these members will receive an invitation to order their free SIM card. This process will take place over several weeks, so don’t worry if you’re not part of the first batch. 
    • Once ordered, your new SIM card will arrive by regular mail within two weeks, along with the instructions to associate it with your Fizz mobile plan. Changing your SIM card for a VoLTE compatible one will not impact your plan or phone number. 
    • Good to know: To see the confirmation of your SIM card order, go under My parameters > Transaction history > All transactions.

    Changing your SIM card for a VoLTE compatible one will not impact your plan or phone number.

    How to make a SIM card change "

    Source : https://fizz.ca/en/faq/why-volte-important

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