Other phone to replace financed phone
I am a fizz user and if I buy a new phone with Fizz and finance it and keep my current line but then say I want to switch phones, how would that work? Say, I buy an iPhone 11 and finance it but then I want to bring in another phone say iPhone 13, would I be able to change phones on my account while still paying and financing the IPhone 11?
Best Answer
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However, as mentioned above, if you have any questions related to this paticular situation or any other topics, and you would like to contact Fizz’s support team directly for advice but also for specific answers about this situation, here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi Marvin
I am shure you cannot do that but i an just a user like you. Ask the questio to Fizz customer service
contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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Never did that, however, I don't see why you cannot, you still need to pay 2 phones :D
It is like you lost/broken the first phone, you should be able to finance the new phone.
For the line, it is associated with your SIM you insert the SIM in any compatible phone without problems.
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Hi Marvin,
your question even if it is simple can also be complex since it comes under two separate entities, or if you prefer two partner companies but completely disticts, Fizz and PayBright. Let me explain: In terms of PayBright funding, Fizz is not in any way a decision maker since funding is entirely the responsibility of PayBright depending on your own situation.
Here is a link that explains in detail how PayBright financing works as well as the links that can lead you directly to their own platform for more details about this same Fizz partner company, but which I specify again is distinct from Fizz: https://fizz.ca/en/faq/how-does-financing-paybright-work
Now, you can actually own several devices purchased from Fizz with funding from PayBright but under certain conditions related to the nature of the purchases. If there are rebate on the devices during your purchases on the Fizz platform, for example...
A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca.
If a promotional rebate is offered on the phone you’re considering, remember that this rebate is conditional on you having an active Fizz mobile plan for an uninterrupted period of several months following the purchase date of that phone. Or, if you don’t already have a Fizz mobile plan, that you activate one within 7 days following the delivery of your phone and that you keep that plan active for an uninterrupted period of several months.
How many months does this uninterrupted period represent?
- If you bought your phone before 2021-05-27 include, this uninterrupted period totals 12 months.
- If you bought your phone after 2021-05-28, this uninterrupted period totals 24 months.
If you leave Fizz before the end of that period, we’ll for one be very sad to see you go. Two, you’ll have to refund the prorated portion of the promotional rebate corresponding to the number of months remaining on the initial term of this period. This amount will be invoiced using the payment method associated with your Fizz plan when you unsubscribe. The same billing method will be used if you had chosen to pay in monthly instalments with PayBright: no amount will be added to your agreement with PayBright.
These fees are not penalty fees. The promotional rebate you enjoyed when you purchased the phone is simply divided by the number of months corresponding to the uninterrupted period that applies to you. You therefore only pay the portion of the rebate that corresponds to the leftover months during which you will no longer have an active Fizz mobile plan.
Here’s how to calculate the amount due:
1- Locate the rebate on your invoice. Or, if you’re shopping and haven’t purchased yet, the amount of the rebate corresponds to the difference between the crossed-out price and the price that is posted.
2- Divide that amount by 12 or 24 depending on your situation. Let’s call that result the monthly portion of the rebate.
Ex. $120/12=$10/month
3- Calculate the number of months from your purchase date to the date at which your plan will be deactivated.
A part-month is rounded up to a full month.
So for example, for 4 months and 2 weeks, we’ll use 5 months.
4- Substract these months from the initial months (12 or 24 depending on your situation) to get the number of leftover months.
Ex. 12-5 = 7. There are therefore 7 months left.
5- Multiply the monthly portion of the rebate with the number of leftover months to get the amount due.
Ex. $10/month x 7 months = $70 + taxes
You can also consider these other options.
If you have another active mobile plan in your account:
The important thing is that the number of active mobile plans in your account is the same as the number of phones you bought with a rebate. So, if you only bought one phone with a rebate, you need at least one active mobile plan in your account.
If you don’t have another Fizz mobile plan:
You could consider changing your plan instead of unsubscribing so it meets your needs, and allows you to make it to the required months (12 or 24 depending on your situation). Or, to decrease it to its bare minimum. That way, perhaps the price will be less than the portion of the promotional rebate corresponding to the leftover months.
Source: https://fizz.ca/en/faq/how-do-promotional-rebates-offered-some-phones-sold-fizz-work
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