Impossible to connect after disabling SIM card?

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Florence L. #38562
Florence L. #38562 Posts: 2 ✭✭
edited August 2022 in About my account

I lost my phone recently, so I logged onto Fizz to disable my SIM card.

I now have a new one, the problem is that I cannot connect to my account, (I have an error message saying ''This site can’t be reached''), and none of the Couche Tard near me have SIM cards.

Anyone had that problem before?

Best Answer

  • Fling
    Fling Posts: 8,726 ✭✭
    Answer ✓
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    Hi Florence


    For some problem whit Fizz it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Firefox or internet explorer or a private browser 


    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

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