about unsubscription

bohan

I applied the unsubscription of my internet on August 8th and my bill cycle is at 2nd of the month, do I need to pay for the whole month or you are going to refund me partial payment? And my fizz said pending reactivation since this morning….

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2634777/about-unsubscription

Hi

Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.

To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.

You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.

How to return my Wi-Fi modem

source - https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

If you have any issues regarding your account, you can contact Fizz customer service by opening this link: https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814