I ordered a sim card 9-10 days ago, it says status delivered but it nowhere to be found.
what should I do?
you can see the status of all your Fizz orders in your Order history.
Go to shipping number to track your delivery on the courrier service website
*The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.
If the delivery of your SIM card is flagged as delivered but you haven’t received it:
If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours.
Here's how to directly contact the customer service to resolve this issue.
You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814