Missing text messages
Hello,
Since yesterday, I noticed that some text messages are missing. My contacts are texting me but I am not receiving all of their text messages. I'm trying to contact Fizz support but I can't find a chat button. Would appreciate if someone could let me know how I could get a hold of a Fizz agent. Thank you.
Best Answer
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Hi,
please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.
Also, activate and deactivate a few moments later the airplane mode of the device in question can solve some situations that may cause problems with the device...
Make sure your phone is configured to automatically select the Fizz mobile network.
IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.
The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
Reset your phone’s network settings
IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:
Android: Settings → General management → Reset → Reset network settings
iPhone: Settings → General → Reset → Reset network settings
Make sure your phone is correctly configured for the Short Message Service Center (SMSC). 1-438-520-0092.
The process can vary from one phone model to another. Here are two examples:
Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages
Editing on Android: Dial *#*#4636#*#* from your phone keypad → Phone Information → SMSC: Update with +14385200092
Verification on iPhone: Dial *#5005*7672# → Press the key to place the call.
Editing on iPhone: Dial **5005*7672*+14385200092# → Press the key to place the call.
*Most phones allow you to enter the ''+'' character by holding down the ''0'' key for a few seconds.
Source: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
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Answers
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Hi
Restart your phone sometime this little nove solve all problem
contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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If the problem still persist despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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