How to add perk or referral code to new mobile plan?

lamourhante

I already have an internet plan with Fizz, and I'm just adding a mobile one. I have a perk that gives me a $35 rebate on a new mobile plan, but it doesn't apply automatically when I'm placing my order.

Dapfizzer

@lamourhante

Hi,

if applicable, perks have a specific expiry date and the reward associated with a perk also has a specific period of validity. It is possible that some perks can only be activated on a newly activated Fizz plan. In the case of monetary perks applicable to your Fizz payments, if the credit offered exceeds the amount of your payment, the residual amount cannot be rolled over to the next month (and will simply be lost). Some perks can be given to other Fizz members. If this possibility applies, a <Gift it> button will appear when you select the perk in question in your Fizz account. See the details specific to each perk.

Source: https://fizz.ca/en/my-rewards-policy

You may receive more than one perk at a time. Some perks will be applicable to your mobile service, others to your Home Internet service.

Your perks can have any one of the following status:

1. In use: you’re currently enjoying it.
2. Available: you can choose to activate and apply it to a plan, or gift it to another Fizz member if that option is available.
3. Expired: you already used or gifted it, or the delay to activate it has expired.

 *You can choose to apply all your perks at once on your plan, or spread them out. 

To apply a perk on your plan:

If you have more than one plan in your account, you’ll be able to choose which plan will benefit from your perk. The delay to activate a perk is not the same from perk to perk, and each has its own duration.  

1. Log into your account, and go to Overview. 
2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details. 
3. In the perks section, click on Available. 
4. Click on the perk you’d like to activate. 
5. Select Use to activate the perk on your plan. 
6. Select the plan on which you’d like to apply it. 
7. Your perk will be activated on the spot. 

 Source: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program#3

Dapfizzer

@lamourhante

Any one person can only be referred once, when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, she won’t be able to use one when she adds another mobile plan or subscribes to the Home internet service (the reference code field will have disappeared).  

Source: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz#2

Dapfizzer

@lamourhante

However, for any question about this situation, or if you're still unable to activate this Perk from your account after the activation of your Mobile plan and would like to directly contact Fizz’s customer service team to resolve this issue, here's how you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814