Phone status

FatimaHassan_12

Hey there,

I would like to know if I'm having any issues with my calls. Whenever I receive a call the calls ends so I would like to know if that's coming from the my side or from the other party?

Thank you

Fling

Hi Fatima

Restart your phone

1. Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
2. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network

Make sure your phone selects the Fizz mobile network

1. IMPORTANT: Before starting this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.
2.  
3. The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:
4. Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
5. iPhone: Settings → Operators → Automatic/Fizz

Source https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

FatimaHassan_12

Hey there,

I would like to know if I'm having any issues with my calls. Whenever I receive a call the calls ends so I would like to know if that's coming from my end or from the other end ?

Thank you

Fling

Fatima

You can contact Fizz customer service for help by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

ah727

@FatimaHassan_12

When 3G network has a weak signal, any slight unstability can interrupt the call. If Fizz has a weak 3G network, you can try FizzExt just to see if things are better. If the problem is at home, make sure you go back to Fizz when you leave home.