refer a friend credit
Already paid second bill but haven't got my refer a friend credit into my account. It's still in pending stage. When i can expect to credit into my account
Answers
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Hi,
you are notified every time a referred friend subscribes, activates their account and makes their second payment. You will receive an in-account notification, and depending on your communications preferences, an email or a text.
To track the status of your invited friends, and know the amount of the referral bonus you'll receive (or referral bonuses if several of your friends activated their plan using your referral code) :
- Go to My Profile in your Fizz account.
- Select Referral Bonuses.
You'll see a summary of your referral bonuses, including the amount of each:
- The amount under Pending corresponds to your referral bonuses that are waiting for your friends’ second payment.
- The amount under Total received represents the bonuses you received.
- Under Used, you’ll see the amount of your bonuses that were applied to date on your monthly payments.
- The amount under Balance corresponds to the amount left to apply to your upcoming payments.
*To see the referral bonuses that were applied to your payments, check your Transaction history.
Source: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends#3
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However, in these circumstances, you should contact Fizz’s support team directly for specific answers about this situation. Here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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When did you make your second payment?
The credit is not usually given on the date of the second payment, but a few days later, thus the "pending" status...
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28th June, 2022
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Is it possible that the referral code belongs to a person who left Fizz before June 28?
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Hi
Fizz writes "The referral bonus for the active member and the one for the new member will be automatically applied towards the monthly payment of their respective plan if both members have an active plan when the new member has accumulated two months of service."
source - https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends
If your friend no longer has an active plan, I believe in this case your bonus would show as cancelled.
In any case, it is unexpected that your bonus is still in the pending stage.
To get more details, I strongly suggest to contact Fizz customer service by opening this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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