Issues with accepting payment

lufizzuser
lufizzuser Posts: 1
edited July 2022 in Internet

Hello,


I am having issues getting my card information saving. I am using the same address to the character on my credit card bill as suggested, however it is still rejecting the payment. I am unsure what else I can do?

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,979
    Answer ✓

    Hi

    You are right to make sure your billing address matches what your credit card company has. If you can, copy and paste it exactly.

    These are the payment cards accepted by Fizz: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    To pay for your Fizz plans, you can use:

    • Visa or Mastercard credit card
    • A prepaid Visa or Mastercard
    • Debit Mastercard or Visa Debit card

    Only one-off payments are accepted with Vanilla prepaid cards

    You CANNOT use: 

    • American Express (Amex), Dinners and others credit cards 
    • A debit card 
    • A foreign credit/debit card 
    • Funds from your Fizz Wallet 


    If you need to contact Fizz customer service, you can do so by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Doomdrou
    Doomdrou Code de référence/Referral code: IH16HPosts: 725

    First, just make sure you are using supported cards, which are Canadian Visa and Mastercard CREDIT cards (debit cards, AMEX, or foreign credit cards are not accepted).

    If your card should be accepted, I suggest you wait until business hours tomorrow and retry then.

    If it doesn't work then, please contact customer support.

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