Hi, I have bought a new iphone se with fizz and the vibration doesn't work and the home button works intermitently. I would like to return it but it seems impossible with the 15 day period. What should i do. I think I have bought a lemon.
@Cédric M. #29706
since Fizz does not manufacture its own mobile devices, the only warranty offered on new phones is the 12-month manufacturer warranty. Preloved phones are covered by Fizz for a period of 6 months.
Follow this link and all the details about a situation that requires a potential return of a device that is still under the warranty are here: https://fizz.ca/en/faq/what-are-warranty-details-phone-bought-fizz
And here's the procedure to follow in order to be able to contact Fizz’s support team directly for advice but also for specific answers about this kind of situation.. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814