Help with plan change

Marianne D. #7026
Marianne D. #7026 Posts: 2 ✭✭
edited July 2022 in Internet

I changed my plan 3 days after my installation because it’s too slow for me to work. I need help because when I upgraded my plan, it said that the changes will only apply on august 12th. I need it now for work, i can pay the difference of amount for the current month. Thanks for helping out, I hope I won’t have to change my internet company.

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Answers

  • CamilleMile
    CamilleMile Posts: 1 ✭✭

    When you change plan, it's for next month unfortunately.

  • Marianne D. #7026
    Marianne D. #7026 Posts: 2 ✭✭

    Okay so if I want a better plan right now my only choice is to leave fizz and get my internet service from another company?

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Marianne D. #7026


    Unfortunately, only one change request per billing period can be taken into account. If you make a request to change your Internet plan, for example, you will have to wait for it to be processed until the beginning of your next billing period to make any other change request (for example, a moving) otherwise, your plan change will be canceled.

    Source: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Marianne D. #7026


    However, if you have any questions related to this paticular situation or any other topics, and you would like to contact Fizz’s support team directly for specific answers about this situation, here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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