Help with plan change
I changed my plan 3 days after my installation because it’s too slow for me to work. I need help because when I upgraded my plan, it said that the changes will only apply on august 12th. I need it now for work, i can pay the difference of amount for the current month. Thanks for helping out, I hope I won’t have to change my internet company.
Best Answer
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Hi Marianne,
unfortunately it won't be possible since you can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.
Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy.
Source: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
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Answers
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When you change plan, it's for next month unfortunately.
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Okay so if I want a better plan right now my only choice is to leave fizz and get my internet service from another company?
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Unfortunately, only one change request per billing period can be taken into account. If you make a request to change your Internet plan, for example, you will have to wait for it to be processed until the beginning of your next billing period to make any other change request (for example, a moving) otherwise, your plan change will be canceled.
Source: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this
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However, if you have any questions related to this paticular situation or any other topics, and you would like to contact Fizz’s support team directly for specific answers about this situation, here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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