Upgrade internet plan
Hello !
I'm looking at upgrading my 60mbps plan to the 120 mbps. I'm trying to follow the instructions from the help page but there's no "adjust plan" button for my internet plan.
The only option I can find is to subscribe to the 120mbps which means I would have two plans in effect.
What's the proper way of doing this ?
thank you !
Answers
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Hi
Any change to your plan must be done by you (the member) on your account on fizz.ca.
Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan.
Important: Any change to your plan must therefore be submitted 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. Not respecting this delay means changing your plan will be impossible and you will have to wait for the next payment cycle.
source - https://fizz.ca/en/plan-change-policy
If there is any unexplained issue, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Thank you. I have followed the steps from this page and as mentionned in my original post, the "adjust plan" button is not present on the page.
I guess I will resort to chatting with someone.
thank you for your time
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