Broken modem due to house flooding
Best Answer
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However, in this particular case, you should contact Fizz’s customer service team directly for advice as well as specific answers about this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi,
to unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps.
Don’t forget to note the return ID number to return your Fizz Wi-Fi modem (and its power cable) to us. You have 15 days following the date you unsubscribe to return it. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.
Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.
Source: https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
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If you return a modem that is in poor condition, or if we receive a box that does not contain your modem, you will be charged a $225 (plus applicable taxes) modem replacement fee and/or $60 for delivery by a technician. If a refund is due to you, this amount will be deducted from the amount due.
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