I ordered the wrong phone is it possible to return it get my money back and order a new one?
there are several conditions and important information you must know and accept before returning your phone, including the presence of an administrative fee if your return request is denied. See all the conditions
The following additional conditions are specific to the 15-day return policy:
You are allowed one (1) return per account under the 15-day return policy. Beyond that number, we won’t be able to honour any return request.
The process in a nutshell:
Because manipulations will be required, complete your return request from a device other than the one you are returning.
In your Fizz account, go to My phones.
At the phone in question, click on Manage/My phone warranty/Return policy | Warranty
Follow the on-screen steps.
From the moment you drop your package at a Canada Post deposit location, expect 4 to 7 business days for the whole process. This includes:
Fizz has no control over Canada Post delays, and cannot guarantee that the delays that are indicated will be respected.
You can track your package and the status of your return directly in your Return history.
However, if you have any questions related to this paticular situation and you would like to contact Fizz’s support team directly for advice but also for specific answers about this situation, here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814