Unable to access "adjust my plan" for several days now

Myaisydaisy Posts: 1 ✭✭
edited July 2022 in About my account

I have not been able to access "adjust my plan" function for two weeks now. I am currently not in my 4.5 day blackout period, so that is not the issue. I need to increase my data usage by my next billing period. (My son's account is also experiencing this problem - so it seems not to only be me)

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓



    in this particular case you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


  • ivey
    ivey Posts: 9 ✭✭

    This is a pretty common problem, and I wanted to increase my data for next month since I would be going on vacation. Fizz app is absolutely horrible with its bugs. The main attraction was the ability to customize your plan every month, when you remove that, fizz is straight up expensive garbage compared to the other providers.

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