Phone compatibility
Him, I wonder if my Huawei CUN-L32 is compatible with your network/service.
I have purchased a SIM card, activated it, chose my number (438-528-1357), and when I inserted the SIM Card into the phone and reboot it (it was reformated to factory reset beforehand), it then gets me stuck in the "Checking Info" loading screen, and nothing happens and cannot go further.
The device was bought in Columbia approximately 5 years and does recognize the SIM Card and shows the "Fizz" Network in the top-left corner, so I wonder if it's either a compatibility or "locked-phone" issue.
Please give us some feedback as soon as possible.
Thank you for your time.
Best Answer
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Hi Richard,
for an LTE-compatible phone configured with LTE network preferences:
- Calls: Your device must support HSPA 850 MHz
- Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)
Your phone can also support other frequencies that allow it to take advantage of the LTE network.
For a phone that only allows 3G or HSPA preferred:
- Calls and / or mobile data: The phone must support the 1700/2100 MHz frequency (also called AWS)
*We may terminate access to certain services if we detect an incompatibility between your phone and the Fizz mobile network. If so, we would inform you.
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Answers
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However, if you have any questions related to this paticular situation or any other topics, and you would like to contact Fizz’s support team directly for advice but also for specific answers, here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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