Data for vacation in France
I am going to France on Saturday (coming from Canada) and I was wondering if I need to buy data specific to France (as an add-on) or if I can just use the data i purchased for myself in Canada? I tried to buy an add on for france already, but it just told me to modify my phone plan (maybe i did something wrong).
Best Answer
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Hi Laura,
no you were right, to use your cellphone during your trip abroad, you need to buy a Travel Add-On or again add funds to your wallet to pay as you go.
Can’t decide if you need a Travel Add-On or should pay as you go? It depends on how long you will be away and how much you will be using your phone while roaming. If you will be travelling for a long time, choose a Travel Add-On (it’s more affordable, and will be valid until the end of your next payment cycle). If you’re going on a short trip, paying as you go will be more practical.
*Make sure to activate the roaming option of your phone, or else it'll block your usage.
Important : You will not be able to make calls while roaming outside your Canada or the United States.
Roaming calls (incoming or outgoing) will be available at a later time. We will update this FAQ when we have a firm date.
*In the meantime, you will be able to use data, and send/receive texts when you travel outside your coverage zone. To make and receive calls, you can use messaging apps such as Text-Now, WhatsApp or Messenger.
*Fizz also recommend purchasing a local SIM card for longer trip. This will give you access to better rates on data.
*Helpful tip: use messaging apps (Text-Now, WhatsApp or Messenger...) to stay in touch on the road instead of calling and texting.
Source: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
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Answers
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However, if you're unable to by a specific Add-on for France, you should contact Fizz’s support team directly to inquire about this issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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