Can't send texts, can't place calls. Web works.
Been trying with support from Fizz to fix this, we essentially tried everything on the FAQ etc. Since this morning I can't texts or place phone calls - it says my plan does not allow. All my settings seems fine according to the fizz rep.
My payment went through fine overnight (automatic payment) but I am wondering if it might be tied to that?
I noted some other users experienced this in the past. Any idea?
Best Answer
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Fizz knows about the issue and is working to restore service - https://fizz.ca/en/faq/status-services
Status of our services
July 7 2022 11 h - We are noticing a much higher than normal volume of contacts. In part, due to the moving season. As well, we identified an issue with our mobile service. Some members cannot make/receive calls or send/receive texts or use mobile data. Our team is working to address the situation. Fizz apologizes for the inconvenience this may be causing you.
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Answers
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Hi
Under normal situations, have you tried restarting your phone?
Which phone model are you using? Make sure your phone software is up to date and your phone must be compatible with Fizz network - https://fizz.ca/en/faq/compatible-devices.
To use mobile data, make sure that the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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