How long is wait time on a pending ticket, generally?

Ryc · July 2022

I am currently without internet and have a ticket open but not much info on the matter beyond that.

I was wondering how long other users have had to wait in cases like this. Ive been billed for this month but have not had any internet connection worth billing…

Im considering changing providers to someone with better support and response times if this is the trend to expect. How have your experiences been?

PF_Ref_D2U9A · July 2022

Hi

Under normal circumstances, Fizz suggest to check...

What are the modem lights showing? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?

You might have to restart your devices connected to the wifi and with the ethernet cable too.

If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.

Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

PF_Ref_D2U9A · July 2022

How long is wait time on a pending ticket, generally?

Ryc

Jul 7, 2022

I am currently without internet and have a ticket open but not much info on the matter beyond that.
I was wondering how long other users have had to wait in cases like this. Ive been billed for this month but have not had any internet connection worth billing…
Im considering changing providers to someone with better support and response times if this is the trend to expect. How have your experiences been?

Fizz knows about the issue and is working to restore service - https://fizz.ca/en/faq/status-services

Status of our services

July 7 2022 11 h - We are noticing a much higher than normal volume of contacts. In part, due to the moving season. As well, we identified an issue with our mobile service. Some members cannot make/receive calls or send/receive texts or use mobile data. Our team is working to address the situation. Fizz apologizes for the inconvenience this may be causing you.

Be on the look out for services to be restore later today. In the meantime, you can try restarting your modem.

Ryc · July 2022

PF_Ref_D2U9A

Jul 7, 2022

Hi
Under normal circumstances, Fizz suggest to check...
What are the modem lights showing? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the wifi and with the ethernet cable too.
If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814

Ive tried all the things you mentioned to no avail. The agent I chatted with said that it was simply a matter of re-linking my account to this modem because it was the wrong one which I received.

Im just not sure how long that is expected to take, and queue times are making it a bit difficult to get in touch with another fizz team member.

Thank you for your suggestions though.