J'ai data mais je peux pas utiliser ? Pourquoi
Best Answer
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Hi
Have you tried restarting your phone?
Also make sure that the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.
Do know that you can check the data availability of your mobile plan at any time. To see the details of your mobile data along with expiry dates, go to your account here https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan and click on USAGE.
- Go to My Plans in your Fizz account.
- Under the plan you wish to view (if you have more than one) click on See usage.
- This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your gifted data.
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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