I want to transfert my actual plan on my new SIM card

Fridtjof

Hi, I lost my phone 2 days ago.. and now I have a new phone and a new SIM that I ordered after I signaled my phone lost. But when I go to activate it from my account in my (plan/manage/simcard-change) it dosent work, the page doesnt load and give me a message of error '' couldnt save previous selection''. I cant find anywhere on the website a place to talk directly with someone.. I need help I neeed to use my phone

Dapfizzer

@Fridtjof

Hi,

for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.

In order to activate your SIM card, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.

If the problem persist despite these advice, here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814