Internet Modem got stollen. How to get another modem ?

rakrakor

Hi,

my internet modem was stolen.

• How to request another modem ?
• Is there a way for Fizz to locate the thief by locating the modem in use ?

appreciate your help !

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2633980/internet-modem-got-stollen-how-to-get-another-modem

Hi

Fizz will arrange for a technician to bring you a replacement modem. There is a charge for this service.

If you have home insurance, don't forget to include the cost of the modem in your claim.

You'll need to contact Fizz customer service by opening this link: https://fizz.ca/en/faq/lost-or-broken-modem and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Fizzaddict

@rakrakor Hi, You need to contact Fizz by chat to schedule an appointment with a technician so he can bring you a new modem.

Contact Fizz via live chat (here you have the info : https://fizz.ca/en/contact-us ) . We may have to schedule a service call for repairs. You can find more details on our dedicated faq link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address .