My USA Call Travel Add-on isn't working?

PhilCATC Posts: 2 ✭✭
edited July 2022 in My Mobile

I have purchased 60 minutes of calls (30 of which worked) and purchased an extra 60 just in case today. I am currently in the United States.

I have not been receiving calls over the past week and cannot call to Canada.

My IPhone is up to date and I reset my network settings. No progress. Data roaming is not an issue. I'm on AT&T network and have a strong connection.

Can anyone help me?

Best Answer

  • PhilCATC
    PhilCATC Posts: 2 ✭✭
    Answer ✓


    i got back from a customer service rep. Apparently my SIM card was too old and not VoLTE compatible so I have to change mine when I get back to Canada.

    My mobile data works, just not my actual phone number. So I can use WhatsApp and IMessage/FaceTime (although this is more tough for my work purposes…)

    Thank you to the customer service team!


  • Emporium
    Emporium Posts: 2,305 ✭✭

    I'm assuming you have since rebooted your phone, just in case ?

    Fizz Customer service agents are only available online. Here we are all end users like you.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

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