My USA Call Travel Add-on isn't working?
I have purchased 60 minutes of calls (30 of which worked) and purchased an extra 60 just in case today. I am currently in the United States.
I have not been receiving calls over the past week and cannot call to Canada.
My IPhone is up to date and I reset my network settings. No progress. Data roaming is not an issue. I'm on AT&T network and have a strong connection.
Can anyone help me?
Best Answer
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Hi,
i got back from a customer service rep. Apparently my SIM card was too old and not VoLTE compatible so I have to change mine when I get back to Canada.
My mobile data works, just not my actual phone number. So I can use WhatsApp and IMessage/FaceTime (although this is more tough for my work purposes…)
Thank you to the customer service team!
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Answers
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I'm assuming you have since rebooted your phone, just in case ?
Fizz Customer service agents are only available online. Here we are all end users like you.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Go to bottom of page and Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
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