activation pending for 24 hours
Best Answer
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Sorry for this error on my part, I answered with the information you offered at first. In these circumstances, you should contact Fizz’s support team directly to inquire about this issue, only them can provide you precise answers about this specific situation. You can contact the service by following the instructions on my first message.
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Answers
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Hi,
if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.
Here's a list of the lights of your Wi-Fi modem and the different possible states:
IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.
Make sure the power cable is securely connected at both ends.
If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.
However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.
If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Thank you so much for taking the time to answer my question.
The problem is with my new SIM card for my iPhone 8. I activated it yesterday, but it is still pending. The problem is also that the company I'm switching from stopped its service today because today was the end of the last monthly payment.
So I have a pending activation that has been ongoing for a while, and the fact that my plan with the other company is up might be an obstacle.
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Thank you @Dapfizzer
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