Address change

mimshalims

I moved to a new apartment and connected the modem myself and the Internet works fine. I want to change the address on my account without scheduling an appointment with a technician as it was already installed properly and I don’t require any help. Is there any way to do that?

Dapfizzer

@mimshalims

Hi,

you'll unfortunately have no alternative but to make this appointment with a technician since that is the procedure. Here's how to do it:

1. Log into your Fizz account and click on My plans.
2. Select your internet plan and click on Manage my plan.
3. Click on Moving my service.
4. Click on Edit.
   • Follow the instructions. You’ll have to: validate the availability of the Fizz Home Internet service at your new address;
   • schedule your installation appointment at your new address;
   • confirm your deactivation date at your current address.

Source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

Dapfizzer

@mimshalims

Here's how to directly contact Fizz’s customer service team for any question about this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814