My Fizz Home Internet is down for almost a week
My Fizz Home Internet is down for almost a week with no way to contact support !!!
Best Answer
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Since your plan is active and the problem persists despite the possible corrections proposed by the troubleshooting, you'll have no other option then to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to provide you advice as well as precise answers to correct this situation.
As mentioned above, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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My Fizz Home Internet is down for almost a week what should I do to contact support?
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Hi Jean,
can you please check in your Fizz account under: My plan, if your plan is currently active, and if so, you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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And if your plan is suspended, you have one payment cycle (so one month) to make your payment. The deadline will be indicated in your account, as well as in the communications that will be sent to you to this effect.
Once your payment is received within the required delay, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready:
- For a mobile or internet plan, expect at most a two-hour delay.
Pay attention to the new date of your payment cycle mentioned in your confirmation email.
Since your plan will have been suspended for a bit, your payment cycle will shift.
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i have no pop-up saying plan has ben suspended for non-payment. In any case, how can I identify the root cause of the issue? and have it fixed?
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